Solar photovoltaic (pv) application in January 2020, 12398 energy regulatory complaint hotline to report processing conditions

Sorted by number transferred to true complaints whistle, henan, gansu, yunnan, liaoning, sichuan, etc. In the national top 10. During the Spring Festival, the National Energy Administration of hotline 12398 complain inform against work has carried on the thorough deployment, arrange the hotline hours on duty, the broad masses of the people all the time service, immediately accepted by the people, patience to solve consulting problem, timely send emergency repair order, ensure smooth the hotline channel full-time during the Spring Festival and the complaint reporting handling work, to ensure satisfaction during the festival for the people can use. （ Effective information and complaints to report in January of 2020 top ten cases are shown in table 3) In January 2020, according to the relevant state laws and regulations, photovoltaic stents how many money a ton of National Energy Administration of local agency to belong to the scope of regulatory responsibilities of 592 complain inform against acceptance, other do not belong to the energy regulatory responsibilities has the complaint in a timely manner in accordance with relevant provisions, and will inform related parties. （ In January 2020, effective information classification of the business situation of the electric power industry are shown in table 2) The provinces ( Autonomous regions and municipalities directly under the central government) According to the number of effective information received sorting, photovoltaic (pv) grid, guizhou, henan, shaanxi, henan wind power projects in hunan and yunnan listed the top 10; Consulting 6809, 75 of effective information. 50%; Report 14 parts, solar equipment, 0 of effective information. 16%; 2 it is because people a lot of home during Spring Festival, parts of short-term electric load rise sharply, leading to frequent power outages and low voltage problems. Heating system heat exchanger station during the period of the national epidemic prevention and control, 12398 hotline adhere to the service of the people's livelihood in the first place, strengthen the duty unattended, fully guarantee the mass appeal channels, China solar energy network, ensure timely accept masses reflect epidemic information, and quickly complaint handling. Among them, the EPC project owner units is given priority to with soe/state, solar photovoltaic survey this also reflected from the side, in project bidding and parity, the state-owned enterprises have become the absolute main force. Pavilions mouth plant high attention demands of the masses in epidemic situation is relatively serious, urged relevant energy enterprises solid solar controller to do a good job of service during the epidemic prevention and control, make contributions to fight the epidemic prevention and control war.

according to the number of complaints to report sorting, hunan, shaanxi, yunnan, guizhou, henan and so on in the national top 10; Specifically, CGNPC in development of 410 mw, 603 mw, guangzhou energy saving 220 mw, 345 mw, jin can group the people vote for 200 mw, 190 mw hubei energy group, huaneng 180 mw electric power industry in the first place, effective information for the number 7610, solar panels, 84 of all valid information. 38%; It is due to the sudden outbreak, parts of a power outage repair traffic inconvenience, cause the user to restore power wait for a long time. Power industry mainly reflects the power supply, cost, price and service charges, such as electric power safety problems. Oil and gas industry in the third, the effective information for the number 372, 4 of all valid information. 12%. Attaches great importance to the masses of the fault power outages, lack of power outage and other issues, to safeguard the current community closed management, home quarantine and other special period can use demand. （ In January 2020 to report complaints hotline 12398 part related to the specific processing situation see the attachment) Up to now, there are handling complaint reporting matters of hubei key control areas such as 199, 1655 other answer the consultation of the public. Henan wind power projects of new energy and renewable energy industries came in second, effective information for the number 418, 4 of all valid information. 63%; Focused on effective information consulting residents gas installation and, reflecting the problem of gas breakdown of charges and so on. Among them to accept the complaint reporting number 19, solar energyportal, of all complaints to report number 2. 27%. Heating system heat exchanger station the reflect of the public have focused on distributed grid photovoltaic power generation project acceptance, electricity and online settlement subsidies, etc. This paper statistics the September to today issued a total of 2. 85 gw pv power plant EPC and 1. 9 gw component bid opening information. Which involves the main content of the coal industry is coal related industrial policy, query coal mine project information consulting, etc. According to the demands for property classification, 821 complaints, 9 of effective information. 10%; Other effective information total 614 pieces, 6 of all valid information. 81%.

among them to accept the complaint reporting amount to 816, accounting for all complaints to report the number of 97. 72%. Solstice 24 January 30, 12398 hotline received 2396 pieces of effective information across the country, of which 334 complain inform against products, consulting issues 1552, 510 in other ways. photovoltaic (pv) network statement: this information is reproduced from the media or other Internet web site, network cooperation photovoltaic network published the article for the purpose of the information, does not mean that agree with his point of view or confirm its description. In January, 2020, 393 transferred to report complaints. Four parts of transformer and user house too close, the meter box line mixed and disorderly problem such as unsafe. Sorted by millions of complaints to report per capita, shanxi, guizhou, yunnan, hunan, gansu and so on in the national top 10; Praise, 1375 for help, advice, and other aspects, 15 of effective information. 25%. Three parts is bad weather such as snow and rain lightning, power supply circuit trip number increase, part of the power supply enterprise timely maintenance, repair is not. The crowd was mainly concentrated in the power supply, electric safety, cost prices and service fee, etc. The article content is for reference only.

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